Tag Archives: advice

2017 has been showing us that social media is mainly all about major news, animal and baby photos, as well as celebrity gossip. Social media also helps businesses grow online through branding and engagement with the many people that use social. However, this blog will focus on the business side of things, e-commerce.

E-commerce businesses are so focused on what they do that they forget the need to engage with their community through social. Especially in a time where organic reach is declining and competition is fierce, ignoring active behaviour on social media can be detrimental to sales.

1. Why does social media even matter?

As a business owner, it’s easy to be completely distracted by all the other responsibilities that are associated with e-commerce, such as sales, inventory, finances, orders, customer service, and the rest.

According to the Pew Research Center report on mobile and social media usage:

– 72% of online adults are Facebook users, amounting to 62% of all American adults.

– 31% of online adults use Pinterest (up from 15% in 2012), and 28% use Instagram (up from 13% in 2012).

– 59% of Instagram users are on the platform daily, including 35% who visit several times a day. This 59% figure reflects a 10-point increase from September 2014 when 49% of Instagram users reported visiting the site on a daily basis.

– 70% of Facebook users log on daily, including 43% who do so several times a day.

Social media will likely never go away, even if it fades a tiny bit. It is the era we live in, whether in a personal or business capacity. The more people gain access to internet and a smartphone, the more accounts are going to get opened. However, the networks are making advertising on their sites slightly more complicated, but that’s for another time.

Business owners are making a mistake by not investing on social media – missed opportunities with many potential customers, especially with a very good product or service.

2. Platform choosing

Being an e-commerce business owner means you may not be very familiar with using social media for business purposes. The problem that these businesses have is jump on every platform to try and develop a presence in. It is not necessarily a good idea!

Unless you have a team managing social media presence, being consistent alone, on all platforms, is going to be very difficult. Pick your networks wisely so that you save time and dedicate your effort for a couple of platforms only. Your customers will also only be using a couple of platforms, so make sure you post content where they can see it.

At the end of the day, you just want to make sure you reach current and potential customers, who will also play their part in helping your business grow.

3. Building the presence

Once you have started setting up your business accounts on social, you need to figure out how to build the presence – this is done through the content, both written and visual, as well as the brand voice. If you have a team managing the pages, make sure you have set policies on what you’d want, otherwise giving an individual too much power can take you in a direction different to the one you desire.

The first weeks of starting social media accounts will keep you busy, so get the most out of it while you’re building a community.

4. Content type

When a new business begins sharing content on social media, they need to be aware of what they are trying to achieve with each message. We have mentioned in previous blogs that making the content all about your products and services will push people away and not get you the clients you need.

The objective with social media is to bring value to the followers through education and entertainment. This does not mean you should not promote the business itself – it should be minimal. The content is meant to be more about the public than about you.

5. Community management

This is becoming the most important part of social media. The best thing any kind of business can do is engage with the public consistently. It shows a human side to the brand and people will appreciate it more. Magic won’t happen overnight, but as long as you are consistently good, your efforts will be rewarded eventually! Do not get discouraged.

 

6. Third-party tools

These help make social media management easier, but are not necessary. They are useful to track metrics for the website as well as social media insights, as well as scheduling posts in advance.

“If you want to stay in the game, you have to participate.

If you want to win the game, you have to dominate.”

Ok, jokes aside. This weeks’ blog takes a deeper look at how the correct use of Instagram can really help your business, especially online. Even though the written content is important, Instagram is all about the quality of images you post; it’s the first thing that will get user’s attention and the caption is always at the bottom in a smaller size!

Many businesses develop a solid reputation just thanks to their amazing Instagram work. So how should you go about yours? Quite a few suggestions below to entertain you with:

1. If a client has had an excellent experience with you, you could kindly ask them for a short testimonial that you could use as promo material on your Instagram page – as it could also be a means to put their name out there, whoever they are. A powerful testimonial can easily help you acquire more leads.

testimonial

2. Everyone knows that an office team is not always working so hard, and it’s more than okay to show the less serious side of things once in a while. Showing what you do even during work hours could be a way to attract future talent as well, and that there is more to work than just work at the office – a fun team picture at Friday afternoon drinks can’t be doing damage!

3. By now, most businesses have a blog, even if they’re not in the communications industry. Someone at the company should be capable of writing about a certain topic that the company is concerned about or working on at the moment – and share it on your Instagram. There will always be someone interested in reading it.

4. When you are out of the office at networking events or conferences, definitely post it. It shows that you are interacting with other businesses and sharing ideas with others. Tag these businesses’ Instagram handles as well.

5. Company culture, again. I did mention posting fun images or short videos of office life, but sometimes it can be a little more serious, like a fun meeting about a project.

businessmeeting

6. Using a repost app, share other people’s content that you find interesting. It looks good on you and you get the original content sharer’s attention.

7. Infographics – even if they’re not yours, share them! They could be interesting to many of your followers.

8. In addition to point 4, if you are participating as a speaker at events, have someone take a picture of you to share! It shows your knowledge, it can encourage potential clients to come and watch you speak and also meet you afterwards!

networking

9. Organizing an event or webinar? Promote it nicely on Instagram, if you want to increase your chances of full attendance!

10. QUOTES. Once every couple of weeks, share a quote that will inspire people, whether or not it’s relevant to your business. It’s a great way to get likes and comments, and some reposts from followers.

11. Have a new recruit or want to present current team members? Share a photo of them! It’s a nice way to present to your clients who is working on their projects.

12. If you make new friends at a networking event, share that too! Show your more social and friendly side so that followers can see you are a personable businessman.

Does it all sound good to you? Let us know if you have any more questions have see you in November!